Welcome to Arzberg's customer service

We are very sorry that you have cause for complaint. Because of our agreement with specialist retailers, please submit the article in question to your dealer for inspection. The article may also optionally be submitted for consideration to our quality management.

Should it not be possible to contact your dealer, please send details of your complaint by email to info@arzberg-porzellan.com. Please provide the following information:

• Where the product was purchased (Reseller / location)
• When the product was purchased
• A copy of your receipt
• An image that shows the damage, and an image which shows the mark on the base

After we receive this information, we will contact you within 5 working days.

We are sorry that Rosenthal GmbH, the manufacturer, can not carry out appraisals or valuations for antique or newer series. We hope you will understand.

To determine the current value, we recommend that you consult a good antique shop. You also have the option of seeking an expert opinion: you can search the internet for "Porcelain appraisals". The example below shows a possible contact:

Expertise / appreciation

Dr. Susanne Fraas

www.porzellangutachten.de

Email: susanne.fraas@porzellan-gutachten.de

Phone: +49 8334 / 534 443

However, please note that a fee is usually payable.

We hope that this information has been helpful.

A detailed overview of our cleaning and care instructions for all materials can be found here.

As you order online you will be able to choose if you would like to establish a customer account in order to save all your information. You are also able to register without purchase. Just click on the link “My account” in the upper right-hand corner and then on the link “Register now“.

The best way to reach our customer service is per customer service form.

You can reach us by telephone on+49 9287 670 48 32.

The easiest way is to order directly at the onlineshop. Put your items in the shopping basket. Next go on to the checkout process. Here you will be able to choose the delivery and billing address as well as the method of payment and shipping.

Your complaints are welcome, because they show us where we can better ourselves in the future. Every complaint is taken seriously and confidential. If you ever have a problem with the delivery, our service team will be of service to you. Please use the contact form for those issues.

As a regular receiver of our newsletter, we give you information about hot new items, great sales, trends, and rebate offers in irregular intervals. To receive the newsletter go to the newsletter form in our shop footer and add your e-mail address. Next choose “Subscribe”. To discontinue the newsletter, choose “Unsubscribe”.

Please check if you typed your e-mail address correctly. Did you maybe use a different e-mail address in the past? Is the password correct? You need at least a 6-digit combination of letters and numbers. Possible letters are upper and/or lower case A-Z, and the numbers 0-9.

Please go to “My accountl”, located in the upper right hand corner of your screen. Click on the link ”Forgot password “ and enter your e-mail address. We will send an e-mail with an link to reset the password to your inbox.

Please go to your account, located in the upper right-hand corner of your screen. In ”My account“ you will find the menu “Change password“. Please put in your old password, enter your new password and confirm the new password. The new password must have at least a 6-digit letter/number combination.

In „My account“ you‘ll find the menu "Update profile".

Please use the contact form to notify our customer service of your wish to discontinue your account.