Phone: +49 (0) 40 22 630 70 50
Fax: +49 (0) 40 22 630 73 30
VAT number: DE265984380
Company Registered Office: Selb
Commercial Registry Court Hof, Entry No.: HRB 4617
Chairman of the Supervisory Board: Matthias W. Stecher
Managing Director: Pierluigi Coppo, Mads Ryder (CEO), Carsten W. Hense
Online Complaints Procedure
In the event of any problems or disagreements, we will always strive to find a solution in the interest of our customers. Our dedicated customer service team is happy to help you with advice and assistance. You can telephone us on +49 (0) 40 226 307 050 (office hours: Monday - Thursday 8am - 6pm, Friday 8am - 5pm, and Saturday 10am - 2pm). You can also email us at firstname.lastname@example.org or use our contact form to tell us about your concerns.
The European Commission also provides a platform for online dispute resolution (ODR). This is available at https://ec.europa.eu/consumers/odr/. However, we are neither under an obligation nor prepared to participate in a dispute resolution procedure that has been referred to a consumers’ conciliation board.