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Contact form - loyalty points promotion

Would you like to complain about an item that you have purchased through a loyalty points promotion?

Please use this contact form. We will send you an answer as fast as possible. You should usually receive a reply from us within 5 business days.

Fields marked with ° are mandatory. Please be aware that requests with complete details can be processed more quickly.

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    PayPal, credit card or prepayment - please choose the payment method which is most convenient for you. For further information on the different payment methods please click here.

    Paypal Visacard Mastercard
    Invoice Cash in advance

    Free shipping within Germany - take advantage of the benefits of the Arzberg Porzellan Onlineshop and your delivery will be sent carefully packaged directly to your door. For deliveries into foreign countries please find the shipping costs here.

    DHL UPS

    We are pleased to be of service to you!

    Monday to Thursday: 8.00 a.m. - 6.00 p.m.

    Friday: 8.00 a.m. - 5.00 p.m.

    Saturday: 10.00 a.m. - 2.00 p.m.


    Phone: +49 40 22 63 07 - 050

    Fax: +49 40 22 63 07 - 330

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