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Data Privacy

Privacy, Data protection, Data Privacy Policy

Personal Data necessary for shopping

In the course of shopping in our online shop we collect several personal information from you (surname, name, date of birth, postal address and bank account or credit card data). We will process and use your personal data for the purposes of the completion and execution of contracts, i.e. to process your order and payment and to deliver ordered goods. Your e-mail-address will also be used to inform you about the purchase order status.


As far as you have entered your email address, surname and name under “Newsletter”, then clicked the button “Subscribe” and confirmed your subscription via the link we sent to the entered email-address (double op-in), we will process and use your email-address also in order to send you our newsletter containing our offers, promotions and raffles on a regular basis. You may unsubscribe from our newsletter at any time via the unsubscribe link in every newsletter or online by clicking the unsubscribe button under “Newsletter”.

Account creation

If you by choice have created an account under "Sign up", we use your personal data collected further in order to register you for any future visits respectively shopping in our online shop. Thus you do not have to re-enter this data necessary for contractual purposes at every single order and you may review your orders placed with us within your customer’s account.


Possibly you gave the following consent after your order:

"* I agree to be once reminded of writing a review by e-mail to <your e-mail adress> from the Trusted Shops GmbH. Pursuant to Privacy Policy I can withdraw my agreement at any time.

In case you gave the consent above, we forward your e-mail adress to the Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Köln, to remind you of writing a review by e-mail. You can withdraw this agreement at any time (e.g. by e-mail to info@arzberg-porzellan.com).

Use of your data for conclusion and execution of contracts

As far as you have not given us your specific consent we do not use your data for purposes other than for the conclusion and execution of contracts between you and Arzberg. Only to the extent that is necessary for these purposes we also provide instructed companies, entrusted with the receipt and execution of your order, with your data. That is in detail:

- Hatraco GmbH, Peutestraße 22a, D-20539 Hamburg, providing the online shop on our behalf and processing your orders, payments, enquiries, complaints and returns;

- DHL Vertriebs GmbH & Co. OHG, Charles-de-Gaulle-Straße 20, D-53113 Bonn and UPS United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Straße 1, D-41460 Neuss for shipping and pickup of goods;

- the bank/credit institution entrusted with payment in each case; PAYONE GmbH & Co. KG, Fraunhoferstraße 2-4, 24118 Kiel, for execution of a credit card payment and the payment service PayPal (Europe) S.á.r.l. & Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

Using the PayPal service payment methods of payment on account, direct debit and credit card

If you have chosen one of the PayPal payment methods of payment on account, direct debit or credit card, the following pieces of personal information are required to be passed on to PayPal (Europe) S.á.r.l. & Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, to enable your payment to be processed further and, in the case of payments on account, to enable our payment claim to be assigned to PayPal:

  • Invoice number;
  • Invoice amount;
  • Recipient name and delivery address;
  • Invoicee name and billing address.

In these cases upon complete execution of each contract your data will be blocked for further use and deleted on expiry of the statutory periods of retention.

Use of data for contacts

If you want to send us a message by using the contact form http://www.arzberg-porzellan.com/contact we collect your name and your e-mail-address to answer your request. Subsequently the data stored for this purpose will be deleted inasmuch as you have not provided us with your consent in their storage and use for other purposes mentioned in this data protection policy.

Log-files on the visit of our website

Each time you access our web pages and each time you download any file, our system will automatically log data such as IP address, date and time, page viewed, downloaded file names, the type of browser and the operating system used, as well as the website you used to visit us, and then store this data for a maximum period of three months. Such data will only be stored, evaluated and then subsequently deleted for statistical purposes, to improve our product offers and to identify and ward off any attacks on our website.


Cookies are small text files which are sent from our webserver to your browser and stored on the hard drive of your computer. They are destined to identify your computer at your next visit of our websites automatically and to facilitate your navigation.

We use such so called ID-Cookies also to recognize your computer on other websites that are members of the display advertising network of Google by means of the data logged (visit of our website, latest Google search enquiry including date and time, preferred used language, type of browser, operating system) in order to show you advertisements based on your presumed interests. You may view, delete or add the categories according to which interest-based ads are presented within the Google display network in Google’s Ads Preferences Manager (“Anzeigevorgaben-Manager”). This tool also allows you to opt-out of the use of cookies for interest-based advertising within the Google display network entirely by clicking the opt-out button (“Deaktivieren”). See here for more information. ID-Cookies stored on your hard drive are deleted automatically 30 days subsequent to your last visit of our website.

You may decide yourself whether or under which conditions cookies are stored on your computer by adjusting the security settings of your browser in which you may allow your browser to accept cookies only on enquiry or not at all or by determining that cookies will be deleted when closing your browser. However it might result in limited operationality of our website if you choose not to accept any cookies.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the USA. Yet in the event of activation of IP-anonymisation on this website, within the EU member states or within other signatory states of the Agreement on the European Economic Area your IP address will be shortened by Google prior to transmission. Only in exceptional cases the full IP address will be transmitted to a server in the USA and will be shortened there.

On behalf of Arzberg Google will use the generated information for the purpose of evaluating your use of the website, compiling reports on website activity and providing Arzberg with other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Moreover you may refuse the collection and use of the data referring to your use of our website (incl. your IP address) generated by Google through the cookie by downloading and installing the browser-plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Social plugins from Facebook, Google+, Pinterest and Twitter using the “1-click solution”

On our website, we use so-called social plugins (“plugins”) provided by the social networks Facebook, Google+, Pinterest and the microblogging service Twitter. The companies Facebook Inc., Google Inc., Pinterest Inc. and Twitter Inc. (“providers”) offer these services.

Facebook is operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Irland (“Facebook”). An overview of Facebook’s plugins and how they look like is provided here:

Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). An overview of Google’s plugins and how they look like is provided here:

Pinterest is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, USA (“Pinterest”). An overview of Pinterest’s plugins and how they look like is provided here:

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. An overview of the Twitter buttons and how they look like is provided here:

To safeguard your data privacy, plugins are using the Shariff "1-click for-more-data protection solution" software developed by c't and Heise Online. (Source and further information:http://www.heise.de/ct/ausgabe/2014-26-Social-Media-Buttons-datenschutzkonform-nutzen-2463330.html) The Shariff integration allows you to share your favourite web content without compromising your privacy by ensuring that no connection to the Facebook, Google, Twitter and Pinterest servers is produced when visiting a website page containing such plugins. Your browser will only make a direct connection to the servers of Facebook, Google, Twitter and Pinterest if you actively click on a Share button, thereby giving your deliberate consent to the transmission of personal data. The contents of the respective plugin are then transmitted directly to your browser and linked to the page by the appropriate provider. By linking the plugin, the providers obtain the information that your browser has called up the appropriate page of our website, even if you do not have a corresponding profile with the provider or are currently not logged in. This information (including your IP address) is transmitted from your browser directly onto a server of the respective provider in the USA and stored there. If you are logged into one of the social networks, the providers are immediately able to correlate the visit to our website with your profile on the social network. If you interact with the plugins, e.g. by clicking the “Like”, the “+1”, the “Pin it” or “Twitter” button, the relevant information is also immediately transmitted directly to one of the providers’ servers and stored there. The information is also published in the social network or your Twitter account and shown to your contacts there. To learn more about the purpose and extent of data collection by the providers as well as your relevant rights and setting options to protect your privacy, please refer to the providers’ data protection information.

Facebook’s data protection information: http://www.facebook.com/policy.php

Google’s data protection information: http://www.google.com/intl/de/+/policy/+1button.html

Pinterest’s data protection information: http://about.pinterest.com/de/privacy-policy

Twitter’s data protection information: https://twitter.com/privacy

If you do not wish Google, Facebook, Twitter or Pinterest to immediately assign the saved data through our website to your profile in the respective service, you must log out of the appropriate service before activating the plugin.

Data Security

Personal data we collect during the order process will be transmitted to us via a secured SSL connection (“Secure-Socket-Layer”) in 128-Bit-encrypted form in order to protect them from unauthorized access. Moreover we take additional technical and organisational security measures to prevent your data from loss, destruction or abuse. In particular no access to your customer account is possible without entering your personal password. You can contribute to the protection of your data by selecting a password that is difficult to reconstruct e.g. a combination of letters, digits, and symbols and by keeping it strictly confidential.

Right to information

You have a right to free of charge information about your data stored and where required a right to rectification, blocking or erasure of this data according to the Bundesdatenschutzgesetz.


Controller (“Verantwortliche Stelle”) as defined by the Federal Data Protection Act (BDSG) is:

Rosenthal GmbH
Philip-Rosenthal-Platz 1
D-95100 Selb

E-Mail: info@arzberg-porzellan.com
Home: www.arzberg-porzellan.com
Tel.: +49 (0) 40 22 630 70 50
Fax: +49 (0) 40 22 630 73 30

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