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Consumers’ Right of Withdrawal
If you are shopping for purposes assigned neither predominantly to your commercial nor to your self-employed occupation and if you are thus ordering as a consumer, you are entitled to a right of withdrawal according to the following withdrawal instruction:
Right of withdrawal
You have the right to withdraw from this contract within 14 days without stating any reasons.
The withdrawal period will expire after 14 days from the day on which you or a third party you nominated and who is not the carrier received the good(s).
In order to exercise your right of withdrawal, you shall inform us (Rosenthal GmbH, Arzberg Onlineshop, c/o Hatraco GmbH, Peutestraße 22a, D-20539 Hamburg, Tel. +49 (0) 40 22 630 70 50, Fax +49 (0) 40 22 630 73 30, E-Mail: firstname.lastname@example.org) of your decision to withdraw from the contract by means of an unequivocal declaration (for example, in a letter sent by post, telefax or email). For this, you may use the attached withdrawal form, although this is not a strict requirement.
It shall be deemed sufficient for compliance with the withdrawal term, if you dispatch the notification of exercising the right of withdrawal before the withdrawal term has expired.
Consequences of withdrawal
When you withdraw from this contract, we are obligated to refund all of the payments that we have received from you, including delivery costs (except additional costs resulting from your decision to use a different delivery method than the cheapest standard method we offer), without any undue delay and within no more than 14 days after receipt of your notification of withdrawal. For this refund, we will use the same payment that you used for the original transaction, unless expressly agreed otherwise with you; in any event, we shall not charge you any fees on the basis of this refund. We may refuse to make the refund until we have received back the goods or until you have provided evidence that you have sent back the goods, whichever is earlier.
You are obliged to return the goods without any undue delay and in any event within no more than 14 days after the date on which you notified us of the withdrawal. The deadline will be upheld provided the goods have been dispatched within 14 days of the notification. You/We shall bear the direct costs for the return of the goods.
You are only required to compensate for any diminished value of the goods, if this diminished value is ascribed to an unnecessary handling thereof on your part to test the condition, features and mode of operations of the goods.
Standard withdrawal form
(If you wish to withdraw from the contract, please fill out this form and return it to us.)
To: Rosenthal GmbH, Arzberg Onlineshop, c/o Hatraco GmbH, Peutestraße 22a, D-20539 Hamburg
I/we (*) herewith revoke the contract that I/we (*) concluded concerning the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*): ____________________________________________
Name of consumer(s): ____________________________________________
Address of consumer(s): ____________________________________________
(*) Delete as appropriate